NAVROUTES / SUPPORT

Support

Find answers to common questions or contact the support team.

Email support

support@navroutes.com

MAKE MORE OF YOUR DELIVERY PLANNER

Plan your first round.

Can I try NavRoutes for free?

Yes. Plan up to 10 addresses on iPhone, including Start and End. For larger rounds, explore the available subscriptions and current local pricing in the app.

How does AI address scanning work?

Scan an order page or choose a page image. NavRoutes recognises the text and uses Apple's on-device AI on compatible iPhones to extract delivery details. Review the suggested map matches and confirm your stops. AI-assisted extraction requires iOS 26 or later, an Apple Intelligence-capable iPhone, Apple Intelligence enabled and its model available.

Can NavRoutes read parcel numbers from my paperwork?

On compatible iPhones, AI-assisted import can extract parcel or tracking IDs, recipient names, piece counts, weights and instructions when they are clearly associated with a delivery in the document. You review the details before importing, including different recipients at the same address.

Can I keep parcel photos and delivery proof together?

Yes. Each stop has separate parcel-reference and delivery-proof galleries. Take a photo or choose an image from your library, then view, replace, reorder or delete it as needed.